Contentsquare Pricing 2026: What Is Published and What Is Not

The short answer: Contentsquare publishes prices for two of its three product lines and gates the rest behind sales. Experience Analytics is $0 on Free and starts at $49 a month billed monthly, or $39 a month billed yearly. Voice of Customer is $0 on Free and starts at $99 a month billed monthly, or $79 billed yearly. Product Analytics, the former Heap, is "Let's talk" on every tier including Free. Pro and Enterprise on all three lines are sales-gated. The published prices are entry rungs tied to a session or response slider, not the price at your volume. Hotjar is now part of Contentsquare and hotjar.com/pricing resolves to the Contentsquare pricing page. All figures verified August 2026 at contentsquare.com/pricing and support.contentsquare.com.

Contentsquare is an enterprise experience analytics platform that now sells Hotjar and Heap as product lines under one pricing page. That page is more transparent than most enterprise vendors manage, which makes it more confusing rather than less: some numbers are published, some are entry rungs on a hidden slider, and an entire product line has no published price at all.

This page separates those three categories. Every published figure below was read from a Contentsquare page in August 2026 with the URL cited. Every unpublished figure is labelled as reported secondhand, with its source and its problems.

At a glance: Contentsquare plans in 2026

Source: contentsquare.com/pricing, verified August 2026. Prices render as $ for customers outside Europe and as € with identical numerals for European customers; Contentsquare's billing FAQ states that European customers are billed in Euros, including the UK, and everyone else in US dollars.

Quick verdict

Contentsquare publishes a starting price, not a price. That distinction is the whole story.

The $49 and $99 figures are entry rungs on a slider. Experience Analytics Growth covers 7,000 to 10 million monthly sessions, and $49 buys the 7,000-session rung. A site doing 250,000 sessions is on the same plan at a materially different price, and that price appears nowhere on the page as text. It surfaces only when you move the slider or reach checkout. Everything above Growth is a sales conversation: Pro and Enterprise on all three lines say "Let's talk," and Product Analytics says it on every tier, including the one labelled Free.

So the verdict has two halves. If you are a small team that fits inside the entry rungs, Contentsquare's published pricing is real, self-serve, cancellable and cheaper than most people assume. If you are the enterprise buyer the platform is built for, none of the published numbers apply and you are in a procurement process.

What Contentsquare publishes, exactly

Experience Analytics

This is the Hotjar lineage: session replay, heatmaps, funnels, error and performance monitoring.

Free, $0. Up to 200,000 monthly sessions, 1 project, replays, heatmaps and funnels, error and performance monitoring, basic surveys, and an MCP connection so you can query Contentsquare from ChatGPT, Claude or Copilot. Two limits do the real work: analytics data access is 1 month, and only 5% of sessions are captured for replay, capped at 10,000.

Growth, from $49 a month billed monthly or $39 billed yearly. Documented session range 7,000 to 10 million. Adds 13 months of analytics data access, 3 projects, zone-based heatmaps, journey analysis, impact quantification, and Contentsquare's Sense chat and summaries. Replay capture rises to 15% of sessions with a 20,000 minimum, and the published table shows capture reaching up to 100% on higher plans.

Pro, Let's talk. From 1 million+ monthly sessions, up to 6 projects: 3 free with the option to buy 3 more. Enterprise, Let's talk, custom session volume.

Voice of Customer

Surveys, feedback widgets and user interviews.

Free, $0. 100 monthly responses. Growth, from $99 a month billed monthly or $79 billed yearly, covering 500 to 100,000 monthly responses, with advanced targeting and automated survey analysis. Pro, Let's talk, up to unlimited responses.

Product Analytics

This is Heap. Every tier is sales-gated, and that includes the tier named Free.

The page still publishes the volume bands: Free up to 10,000 monthly sessions with 6 months of data history, Growth from 17,000 sessions with 12 months, Pro from 33,000 sessions with 13 months extendable to 37, Enterprise from 1 million sessions. You can see the shape of the ladder. You cannot see a single price attached to it.

The billing terms that actually matter

These come from the pricing page FAQ and the Contentsquare help centre, both verified August 2026.

There is no overage bill, there is a data stop. This cuts both ways. Hit your session limit on Free or Growth and Contentsquare states you "won't get any new heatmap or funnel data until next month's reset date." Hit a Voice of Customer response limit and your surveys and widgets stop being served. You cannot be surprised by an invoice. You can be surprised by a gap in your data during your biggest traffic week.

Two discounts, and they stack. Paying yearly by credit card or PayPal in-app takes 20% off before VAT, which is why $49 shows as $39 and $99 shows as $79. Contentsquare notes the annual discount does not apply when paying by invoice. Separately, subscribing to two paid Growth plans takes 10% off the lower-priced plan, and the help centre states this applies on top of the annual discount.

Growth carries no annual contract. Monthly Growth subscribers can cancel any time by downgrading to Free, effective at the end of the current cycle. New Growth accounts also get a 30-day money-back guarantee.

The trial is 15 days with no card. Every new account starts on a free trial of the Growth plans with no auto-charge and no payment details required.

Pricing is per account per region, not per site. Prices cover your entire account within one geographic region no matter how many sites sit under it, though sessions are shared first-come, first-served across projects, so a busy site consumes the allowance of a quiet one.

Support is tiered. Free gets what Contentsquare calls AI-powered assistance, 24/7. Growth adds ticket-based support. Pro and Enterprise get direct access to specialists and faster response times.

Worked example: the minimum published bill

Because the session slider is not published as text, the only bill you can compute exactly from the page is the floor, for a small team taking both self-serve lines at their entry rungs on annual billing:

• Experience Analytics Growth, 7,000 monthly sessions, billed yearly: $39.00 a month
• Voice of Customer Growth, 500 monthly responses, billed yearly: $79.00 a month
• Two paid Growth plans, so 10% off the lower-priced plan: $39.00 becomes $35.10
• Total: $114.10 a month, or $1,369.20 a year

On monthly billing without the annual discount, the same two plans list at $49 and $99.

Now the caveat, which is the point of this page. That $39 line is the 7,000-session rung. The published rungs on the Experience Analytics slider run 7k, 10k, 15k, 20k, 25k, 30k, 35k, 45k, 60k, 75k, 85k, 100k, 120k, 150k, 200k+ and 240k monthly sessions, and Contentsquare publishes no price against any of them as static text. A 250,000-session ecommerce site is at or past the top rung and cannot price itself from the page. Add Product Analytics and the calculation stops entirely, since that line has no published price at any tier.

What Contentsquare enterprise contracts reportedly cost

Everything in this section is reported secondhand. None of it comes from Contentsquare. Treat it as directional context for a negotiation, never as a quote.

The most substantial public dataset is Vendr's Contentsquare marketplace page, which draws on anonymised buyer contract data and states it was last updated February 2026. Two things are worth pulling from it, and the second is a warning.

Vendr's own transaction data reports an average contract value of $20,000 per year, a median of $20,000, and an observed band running from $14,600 to $93,671.

Vendr's narrative on the same page quotes much larger figures: $30,000 to $80,000 annually for small deployments at 500,000 to 2 million monthly sessions, $80,000 to $200,000 for mid-market at 2 to 5 million sessions, and $200,000 to $500,000 or more for enterprise at 5 to 20 million+ sessions.

Those two halves of the same page do not reconcile. A median of $20,000 with a high of $93,671 cannot coexist with a narrative claiming small deployments start at $30,000 and enterprise deals routinely exceed $200,000. One is measured, one is estimated, and the page does not say which figures sit behind each claim. The measured dataset is the more defensible anchor, and even that is a third party's aggregate, not a Contentsquare price list.

The same page also asserts that "Contentsquare does not publish list pricing publicly," which is no longer accurate now that Free and Growth are published for two product lines. Secondhand pricing content ages badly.

What the secondhand sources agree on is the structure rather than the amount: pricing is driven by monthly session volume, number of properties, contract term and which modules you take; multi-year terms are discounted; annual escalators are common; and overage rates are negotiated separately. Those are the levers to prepare for. The numbers are not ours to give you.

Where Hotjar went

If you arrived looking for Hotjar's pricing, the redirect is the answer. As of August 2026, hotjar.com/pricing resolves to contentsquare.com/pricing, serving the Contentsquare Free, Growth, Pro and Enterprise tiers documented above. Hotjar's separately priced Basic, Plus, Business and Scale plans are no longer the live offer. The Hotjar job to be done now lives in the Experience Analytics line, and the closest thing to the old free Hotjar is Contentsquare Free: 200,000 monthly sessions, 1 project, 1 month of analytics data access, and 5% replay capture up to 10,000 sessions.

Choose Contentsquare if you...

• Run enough traffic that session replay, zone heatmaps and journey analysis justify a dedicated platform
• Will use both Experience Analytics and Voice of Customer under one login
• Need 13 months of data access and multi-project separation across brands or regions
• Are an enterprise buyer with procurement support and appetite for a sales-led evaluation
• Fit inside the entry rungs, where the published self-serve pricing is competitive

Look at alternatives if you...

• Need to know the price at your traffic volume before talking to anyone
• Want A/B testing in the same tool, since Contentsquare's feature list positions testing as an integration rather than a native capability
• Cannot tolerate data collection stopping mid-month at a session cap
• Need revenue attribution rather than experience analytics

The flat, published alternative for marketers

"Let's talk" is a real cost, so it is worth naming what the alternative shape looks like.

If you are a growth lead or an agency running paid traffic, the question is rarely "where do users hesitate on this page." It is "which ads and pages make money, and did the change I shipped increase revenue." That job wants three things Contentsquare's structure makes awkward: a number you can budget without a call, testing in the same tool as the measurement, and a verdict denominated in dollars.

Humblytics is built for that buyer, with a published floor of $79 a month on its Business plan, then Scale at $279, and no session slider to negotiate. One script covers analytics, heatmaps, funnels, A/B testing and first-party UTM revenue attribution, tests resolve against Stripe revenue rather than a click, and a hosted MCP server lets an agent in Claude or Codex run the loop.

That is a different buyer, not a verdict on the product. Contentsquare is a serious enterprise platform with capabilities, particularly zone-based heatmaps and impact quantification at scale, that a $79 tool does not attempt. The question is whether you need behavioural depth on high traffic, or a fixed line item and a revenue answer.

Conclusion

Contentsquare in 2026 publishes more than most enterprise vendors and still cannot be priced from its own page by the buyer who needs it most.

What is verifiable: Experience Analytics is free up to 200,000 monthly sessions and starts at $49 a month, $39 on annual billing. Voice of Customer is free at 100 responses and starts at $99 a month, $79 annually. Both discounts stack, Growth requires no annual contract, the trial is 15 days without a card, and there is no overage billing because data collection stops instead.

What is not published: the price at any session volume above the entry rung, every Pro and Enterprise tier, and the entire Product Analytics line. For those, Vendr's buyer dataset centres on a $20,000 annual median with a $14,600 to $93,671 band, while the same source's narrative claims figures many times higher. Take the measured number, treat the narrative as unverified, and get a written quote before you plan anything.

Frequently asked questions

How much does Contentsquare cost per month?

Experience Analytics is $0 on Free for up to 200,000 monthly sessions, and starts at $49 a month billed monthly or $39 billed yearly on Growth. Voice of Customer is $0 on Free for 100 responses and starts at $99 a month or $79 billed yearly. Product Analytics has no published price at any tier, and Pro and Enterprise on every line are sales-gated. Verified August 2026 at contentsquare.com/pricing.

Does Contentsquare have a free plan?

Yes, for two of its three product lines. Experience Analytics Free covers up to 200,000 monthly sessions with 1 project, replays, heatmaps, funnels, error monitoring and basic surveys, limited to 1 month of data access and 5% replay capture up to 10,000 sessions. Voice of Customer Free covers 100 monthly responses. Product Analytics has a tier labelled Free, up to 10,000 monthly sessions, but it is sales-gated like every other tier on that line.

Is Hotjar still available separately from Contentsquare?

No. Hotjar is part of Contentsquare, and as of August 2026 hotjar.com/pricing resolves to the Contentsquare pricing page. The old Hotjar Basic, Plus, Business and Scale plans have been replaced by Contentsquare's Free, Growth, Pro and Enterprise tiers, with the heatmap and session replay capability living in the Experience Analytics line.

Why is the Contentsquare Growth price only a starting price?

Because Growth is a slider, not a fixed plan. The published Experience Analytics Growth range is 7,000 to 10 million monthly sessions, and the $49 covers the 7,000-session rung. The published rungs run through 10k, 15k, 20k, 25k, 30k, 35k, 45k, 60k, 75k, 85k, 100k, 120k, 150k, 200k+ and 240k, and Contentsquare does not publish the price for each rung as text. The price for your volume appears when you move the slider or reach checkout.

What happens if you exceed your Contentsquare session limit?

You are not billed an overage. Contentsquare states that on Free and Growth you will not receive any new heatmap or funnel data until the next month's reset date, and that Voice of Customer surveys and widgets stop being served once the response limit is reached. To avoid the gap you have to upgrade your session or response allowance, or move to a higher plan.

Does Contentsquare offer discounts?

Two, and they combine. Paying yearly in-app by credit card or PayPal takes 20% off before VAT, which is what turns $49 into $39 and $99 into $79; the discount does not apply when paying by invoice. Subscribing to two paid Growth-tier plans takes a further 10% off the lower-priced plan, applied on top of the annual discount. Enterprise discounting is negotiated and not published.

How much do Contentsquare enterprise contracts cost?

Contentsquare does not publish Pro or Enterprise pricing, so any figure is secondhand. The most substantial public dataset, Vendr's Contentsquare marketplace page updated February 2026, reports an average and median contract value of $20,000 per year with an observed band of $14,600 to $93,671. The narrative on that same page quotes far higher ranges of $30,000 to $500,000+ by deployment size, which does not reconcile with its own median. Both are third-party estimates, not Contentsquare prices, and should only be used as negotiation context alongside a written quote.